Legal Terms & Conditions
Medshop Distributors reserves the right to modify or discontinue, temporarily or permanently, all or any portion of the Website with or without notice to you. You agree that Medshop Distributors will not be liable to you or to any third party for any such modification, suspension or discontinuance.
If your order is being shipped outside the U.S., please refer to the International Terms & Conditions.
Your Payment Method Options:
For your convenience, we provide several payment alternatives. You may use your American Express, Visa, MasterCard, Discover Card, Chequ, Money Order or PayPal when placing your order. Orders billed to your account may be paid by ACH Debit or Check. All sales are subject to our normal terms and conditions.
All sales are subject to credit approval. Invoices are payable within agreed terms of sale.
Open Accounts Receivable:
All unpaid accounts receivable past due are subject to a 1.5% finance charge.
All orders will be subject to a fuel/handling charge. This charge includes freight, except for additional carrier charges related to special delivery services and hazardous material shipments. Special orders are subject to additional freight charges. Freight shipment charges are based on dock to dock delivery, additional charges may apply based on specific customer needs and manufacturer delivery charges. Shipping, fuel and handling charges may be waived by Medshop Distributors through discounts or promotions.
Free Shipping Promotion for the U.S.:
The current "free shipping over $99" promotion includes orders that have a shipping weight of 20 pounds and below. The promotion excludes orders weighing more than 20 pounds, as well as freight and oversize orders. If your order does not qualify for free shipping, you may email, live chat or call us as we can often provide shipping discounts based on your location. The promotion only applies to orders being shipped to the continental U.S.
Alaska, Hawaii & Pacific Protectorates:
Standard shipping methods provide direct, reduced cost, expedited air delivery service to all accounts in Alaska and Hawaii. Customers in the Pacific Protectorates are offered direct surface transport, or postal services, for reliable delivery. No additional surcharges apply, except when special services are requested.
Guam, Puerto Rico, U.S. Trust Territories & Virgin Islands:
All orders will be subject to a handling charge. This charge includes freight through the United States Postal Service (USPS). Special delivery orders and hazardous material shipments can be shipped via United Parcel Services (UPS) for an additional charge. No minimum order amount or weight applies (speak to your international representative for details). Freight shipment charges are based on dock to dock delivery, additional charges may apply based on specific customer needs and manufacturer delivery charges.
For Puerto Rico only: The Commonwealth of Puerto Rico imposes a 6.6% excise tax, which is not collected by Medshop Distributors.
If your order is being shipped outside the U.S., please refer to the International Terms & Conditions at www.medshop.com. Unless otherwise agreed, freight terms are FOB Shipper’s Dock (“Ex Works” outside North America). Title passes at the time the shipment is loaded at the shipper’s dock.
RX PRODUCTS & ORDERING CONTROLLED SUBSTANCES
Regulations require us to limit the sale of Rx and controlled substances only to registered, licensed healthcare professionals. If you are a new customer or have recently moved, please furnish us with a copy of your updated state registration. For controlled substances, furnish a copy of your DEA certificate verifying your shipping address. Class II drugs can only be ordered by mail. All Federal 222 Forms for Class II drugs must be mailed to:
Medshop Distributors LLC
1416 Avenue M, 5th Floor
Brooklyn NY 11230
Attn: Accounts Receivable
Prescription Return Policy:
We are prevented by law from accepting returns for any prescription medication. For Pet Medication, your local Veterinary office can often make use of the medication. If you need to dispose of any medication, please follow the steps in this link: Drug Disposal Information
Over the Counter Return Policy:
If you are not 100% satisfied with your standard item purchase, we will be happy to accept a return for an item refund. Special order items and items shipped directly from the manufacturer are often subject to restocking fees, the fee depends on the manufacturer. If you are unsure about whether a product return will incur a restocking fee, please email, call or live chat us and we'd be happy to provide that information.
If an item is damaged in transit, please contact customer service at 800-844-1245 or email firstname.lastname@example.org.
If there is a manufacturer defect, please don’t worry about sending it back to the manufacturer, it is our pleasure to take care of it for you as long as the defect is identified within 30 days of purchase.
To make a return, the following conditions must be complied with:
Merchandise must be returned in its original unopened container, unmarked, and properly packaged.
All returns must be accompanied by a copy of your invoice and an RMA number.
Returned products must have been purchased within the previous thirty (30) days.
Shortages or errors in shipments must be reported within three (3) days of invoice date to issue credit (if applicable).
Shipping charges will apply on all returns. If a shipping promotion (such as free shipping) was applied to the order, original ship charges will be deducted from the refund amount. A restocking fee may apply as well, please contact us about specific item(s), before placing the order, if you'd like restocking fee information. Restocking fees can be as high as 30% of the item cost.
The following special, customized or government-regulated items are not returnable:
Immune globulin products
Special order items (products that we do not ordinarily stock)
Personalized and imprinted items
Opened computer hardware and software
Personal hygiene products
Products that have an expiration date
Items that cannot be returned to the manufacturer
Any item marked nonreturnable
Opened and used equipment may not be returned for credit. Before opening equipment, we suggest that you check the shipping container and packing list to ensure that you are getting exactly what you ordered. Equipment must be returned in the original unopened packaging, unmarked and properly packaged. Special order equipment is not returnable. All equipment returns are subject to a restocking fee. Equipment is backed by the manufacturer’s repair or replacement warranty. Please read and return all warranty information required immediately upon taking delivery of your new equipment. Defective equipment reported in a timely fashion will be covered by manufacturer’s warranty.
Steps to make a return:
Please note that we cannot accept any returns without prior authorization. If you ship an item back to us that has not been approved for a return, you will have to pay for the item to be shipped back to you if the item is not returnable. Upon return, please be sure items are as described as items are inspected by our warehouse before a refund is issued.
To arrange for a return, simply call our Customer Service department at 1(800) 844-1245 or email email@example.com.
INSTITUTIONAL & CORPORATE ACCOUNTS:
Terms of Sale follow the same guidelines unless denoted differently in a contract. Some offers and promotions outlined in this catalog may not pertain. Requests for bids and proposals may be sent to:
Medshop Distributors LLC
1416 Avenue M, 5th Floor
Brooklyn NY 11230
Attn: Sales Team
INTERNATIONAL AND CANADIAN ORDERS:
We proudly serve healthcare professionals, governments, and resellers throughout the world. To place orders or for inquiries on export terms and conditions, please contact the International Department (USA) via, phone: 718-337-8510, fax: 718-306-9346, or send an e-mail to: firstname.lastname@example.org
International Terms & Conditions
We proudly serve healthcare professionals and governments throughout the world.
At your instructions, orders can be shipped by International Air Parcel Post, Surface Parcel Post, Air Cargo, Ocean Cargo, FedEx, or UPS International.
Electrical equipment shown is designed for U.S. voltage (110 volt). Some of these items are available in 220 volt / 50 cycle. Please contact our Sales Department and we will be glad to provide more information.
Unless otherwise agreed, freight terms are FOB Shippers Dock (“Ex Works” outside North American. Title passes at the time the shipment is loaded at the shippers dock. Freight shipment charges are based on dock to dock delivery, additional charges may apply based on specific cusotmer needs and manufacturer delivery charges.
All prices in our catalog are quoted in U.S. dollars. We request payment in U.S. dollars by any of the following means:
Under Medshop Distributors LLC International Dept. when transferring funds Include Name and Account # or your quotation #. It’s very important.
Order a bank check drawn on a U.S. bank and mail it with your order.
You can use an Irrevocable Sight Letter of Credit, confirmed and payable by a prime U.S. bank, preferably Morgan Chase Bank, A bank charge of $75 (U.S.) for processing the Letter of Credit will be added to the order. Please contact the International Department for detailed terms BEFORE issuance of the letter of credit.
No class drugs can be sold.
Hazardous materials: We are able to ship small quantities of low-level hazardous materials to the following countries: Barbados, Belgium, Channel Islands, England, France, Germany, Holland, Ireland, Israel, Italy, Japan, Korea, Liechtenstein, Luxembourg, Monaco, Netherlands, Philippines, Scotland, St. Maarten, St. Martin, Switzerland, Tobago, Trinidad, United Arab Emirates and Wales.
The Dangerous Goods Surcharge per shipment is $45.00 (US.) For additional information, please e-mail our sales department: email@example.com
All products are fully guaranteed. Your purchase may be returned with prior authorization for credit or refund. Simply return the item within 30 days of receipt (via registered, first class mail) and enclose a copy of your invoice. Special-order items are NOT returnable. Please see above for terms and conditions related to returns.
THE MEDSHOP DISTRIBUTORS PRICE POLICY
We make every effort to maintain prices for the duration of a catalog, but we reserve the right to make price adjustments in response to manufacturers’ price increases or extraordinary circumstances. Prices and terms are subject to change without notice.
Medshop Distributors and Customer agree that the terms and conditions hereinafter set forth shall govern the relationship between Medshop and the Customer. Customer acknowledges and accepts all such terms and conditions by placing an order for goods with Medshop Distributors, and upon Customer’s receipt of Medshop Distributors’ invoice enclosed with items delivered to Customer, or upon Customer’s receipt of Medshop Distributors’ credit memorandum or statement, whichever occurs first.
LOWEST PRICE GUARANTEE POLICY
The Medshop Distributors Lowest Price Guarantee applies to all products containing a "Lowest Price Guaranteed" badge. This guarantee promises that customers will receive the lowest price available online or in stores for that item. If a customer finds product for a cheaper price elsewhere, Medshop will beat the price by 5% or more, depending on the item.
In the event a customer does see the item priced lower elsewhere, the customer simply needs to call 800-844-1245, let the customer service representative know where they've seen the lower price and the representative will adjust the price for the customer.
The conditions to the lower price guarantee are as follows:
- The compared price must include the item price plus the cost of shipping and handling.
- The comparison site/ retail store must be an authorized dealer of the product.
- Prices found at liquidation, wholesale or auction-style retailers are not included.
DISCOUNT & REBATE DISCLOSURE
The prices stated on your invoice, statement or Web account may reflect a discount or be subject to a rebate. You must fully and accurately report this stated discount price, or if applicable, any net pricing, after giving effect to any rebates, to Medicare, Medicaid, Tricare and any other federal or State program upon request by any such program. It is your responsibility to review any agreements or other documents applicable to these prices to determine if they are subject to a rebate. The federal government imposes certain restrictions on, and requires public reporting of, transfers of value to a practitioner. If you are participating in a promotional discount program (e.g. discount redemptions or other special awards), with your purchases you may earn credits redeemable for certain goods or services, in accordance with discount program rules. Upon discount receipt by redemption of your earned credits, you are receiving or will receive notice of the discount value. Accordingly, you should retain these records.
Legal Terms and Conditions
These Legal Terms and Conditions apply to the entire Medshop Distributors Website and all portions of the site contained therein (excluding links to other Websites as provided below), including, but not limited to, the Medshop Distributors corporate portions of the company Web site. These Legal Terms and Conditions shall apply to any future portions of the Medshop Web site (excluding links to other Web sites as provided below) unless otherwise stated.
USE OF THIS WEBSITE
Use of this Web site and access to the material it contains is subject to the following Legal Terms and Conditions as well as to applicable laws. Your access to and browsing of this Web site constitutes your full acceptance of these Legal Terms and Conditions. We reserve the right, at our sole discretion, to update or revise these Legal Terms and Conditions. Please check the Legal Terms and Conditions periodically for changes. Your continued use of this site following the posting of any changes to the Legal Terms and Conditions constitutes acceptance of those changes.
NO UNLAWFUL OR PROHIBITED USE
As a condition of your use of this Website, you will not use the Web site for any purpose that is unlawful or prohibited by these terms, conditions, and notices. You may not use the Web site in any manner that could damage, disable, overburden, or impair any Medshop Distributors server, or the network(s) connected to any Medshop Distributors server, or interfere with any other party’s use and enjoyment of the Website. You may not attempt to gain unauthorized access to any computer systems or networks connected to any Medshop Distributors server or other systems, through hacking, password mining or any other means. You may not obtain or attempt to obtain any materials or information through any means not intentionally made available through the Web site. Medshop Distributors makes no representation that the Web site is appropriate or available for use in locations outside the United States, and accessing the Web site from territories where such content is illegal is prohibited. Those who choose to access this Web site from locations outside the United States do so at their own initiative and are responsible for compliance with all applicable laws.
USER ACCOUNT, PASSWORD AND SECURITY
(b) ACCURATE INFORMATION. In creating and using your User Account, you agree to: (i) provide true, accurate, current and complete information about yourself on any registration form required (such information being the “Registration Data”); and (ii) maintain and promptly update the Registration Data to keep it true, accurate, current and complete. If you provide any information that is untrue, inaccurate, not current or incomplete, or Medshop Distributors has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, Medshop Distributors has the right to suspend or terminate your User Account and refuse any and all current or future use of your User Account.
You are responsible for maintaining the confidentiality of your logon information, and are fully responsible for all activities that occur under your password or user name. You agree (a) to immediately notify Medshop Distributors of any unauthorized use of your password or user name or any other breach of security, and (b) to ensure that you exit from your account at the end of each session.
LINKS TO OTHER WEB SITES
Copyrights. Medshop Distributors is the owner or licensee of all copyrights in and to the content on this Web site, including without limitation, (i) all materials, documentation, text, data, graphics, graphs, charts, buttons, photographs, videos, typefaces, music, sounds, HTML code, and interfaces contained on this Web site; and (ii) the design, selection and arrangement of this Web site. All rights reserved.
Unless otherwise specified, you are granted a personal, non-exclusive, non-transferable, limited right to access, use, and display this Web site and the materials provided hereon for the purpose of obtaining and reviewing your account information. Specifically, you are granted permission to view or download a single copy of the material on the Web site solely to access our services, place orders, and review your account information. When content is downloaded to your computer, you do not obtain any ownership interest in such content, any modifications of the content, or any use of the content for any other purpose than that expressly permitted herein. Ownership of all such content shall at all times remain with Medshop Distributors or its licensors. Medshop Distributors and its licensors reserve all rights not expressly granted to you. Use of the copyrightable material on this Web site for any purpose not expressly authorized herein without the prior written permission of Medshop or its licensors is forbidden.
All trademarks, service marks, trade names, logos, and other designations (collectively the “Marks”) are the sole property of Medshop Distibutors, VeriSign, Inc., or other third parties that have granted Medshop Distributors the right and license to use such Marks. Nothing contained on this Web site should be construed as granting any license or right to use any such Marks without the written permission of Medshop Distributors or such third party that may own the Marks displayed.
We reserve the right, and you authorize us, to use and freely assign all information regarding the use of this Web site by you and all information provided by you in any manner consistent with our Privacy Statement. Click here to read our Privacy Statement, which is incorporated into these Legal Terms and Conditions by reference.
TYPOGRAPHICAL OR OTHER ERRORS
While Medshop Distributors takes reasonable care and skill to provide information which is accurate and up to date when first included on the Web site, typographical and other errors may nevertheless occur. Medshop Distributors does not undertake to update or correct such information and reserves the right to modify, delete and rearrange any or all of the contents of this Web site at any time without notice to you. While Medshop Distributors makes reasonable efforts to prevent unauthorized tampering with the Web site, Medshop Distributors does not guarantee that its efforts will always be successful. Therefore, as set below, Medshop does not warranty that the Web site materials will be error-free, and disclaims any liability for such errors.
DISCLAIMER OF WARRANTIES
MEDSHOP DISTRIBUTORS MAKES NO REPRESENTATION AS TO THE ACCURACY, TIMELINESS, OR COMPLETENESS OF THE WEB SITE MATERIALS OR ANY SOFTWARE INSTALLED BY YOU IN CONNECTION WITH THE USE OF THIS WEB SITE. MEDSHOP PERIODICALLY AMENDS, CHANGES, ADDS, DELETES, UPDATES OR ALTERS THE INFORMATION, INCLUDING, WITHOUT LIMITATION, THE LEGAL TERMS AND CONDITIONS, AT THE WEB SITE WITHOUT NOTICE. FURTHER, MEDSHOP DISTRIBUTORS ASSUMES NO LIABILITY OR RESPONSIBILITY FOR ANY ERRORS OR OMISSIONS IN THE CONTENT OF THE WEB SITE OR ANY SOFTWARE INSTALLED BY YOU IN CONNECTION WITH THE USE OF THIS WEB SITE. MEDSHOP DISTRIBUTORS SPECIFICALLY DISCLAIMS ANY DUTY TO UPDATE THE INFORMATION ON THE WEB SITE. YOU ARE RESPONSIBLE FOR VERIFYING ALL INFORMATION LOCATED ON THIS SITE.
ALL MATERIALS, INFORMATION, SOFTWARE, PRODUCTS, AND SERVICES INCLUDED IN OR AVAILABLE THROUGH THIS SITE (THE “CONTENT”) ARE PROVIDED “AS IS” AND “AS AVAILABLE” FOR YOUR USE. THE CONTENT IS PROVIDED “AS IS” AND WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND TITLE.
Medshop Distributors makes no representation that the Web site or its contents are appropriate for use in every country of the world. Your use of this Web site is at your own risk and you are responsible for compliance with applicable local laws, keeping in mind that access to the Web site may not be legal by certain persons or in certain jurisdictions.
Some states or nations may not allow the disclaimer of certain warranties, so the above limitations may not apply to you in all cases. [It means that the terms that are not allowed in the states or countries that the purchaser resides, may not apply to that purchaser]
LIMITATION OF LIABILITY
Use of the Medshop Distributors Web site or any software application installed by you in connection with the use of this Web site, is at your sole risk. While Medshop Distributors makes reasonable efforts to ensure the safety and functionality of our Web site and any software applications associated with its Web site, these efforts may fail and errors may occur. IN NO EVENT SHALL MEDSHOP DISTIBUTORS OR ANY OTHER PARTY INVOLVED IN THE CREATION, PRODUCTION, OR DELIVERY OF THE CONTENT OF THIS SITE OR ANY SOFTWARE APPLICATION ASSOCIATED WITH THIS WEB SITE BE LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES OF ANY KIND, OR ANY DAMAGES WHATSOEVER RESULTING FROM LOSS OF USE, COMPUTER VIRUS OR SYSTEM FAILURE, OR LOSS OF DATA OR PROFITS, ARISING OUT OF OR IN CONNECTION WITH THE USE OR PERFORMANCE OF THIS WEB SITE (OR THE CONTENT PROVIDED AT THIS WEB SITE ON ANY WEB SITE RELATED TO ANY THIRD PARTY), OR ANY SOFTWARE APPLICATION INSTALLED IN CONNECTION WITH THE USE OF THIS WEB SITE OR USERS’ INABILITY TO USE THE CONTENT CONTAINED IN THIS WEB SITE (OR ANY OTHER WEB SITE), ON ANY THEORY OF LIABILITY. MEDSHOP DISTRIBUTORS WILL NOT BE LIABLE OR RESPONSIBLE FOR ANY LOSS OR DAMAGE CAUSED BY OR ARISING FROM YOUR RELIANCE ON THE CONTENT OF THIS SITE. THESE WAIVERS APPLY EVEN IF MEDSHOP DISTRIBUTORS HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO EVENT SHALL MEDSHOP DISTRIBUTORS’ LIABILITY TO YOU FOR ANY DAMAGES, LOSSES, OR CAUSES OF ACTION (WHETHER IN CONTRACT OR TORT, INCLUDING, BUT NOT LIMITED TO, NEGLIGENCE OR OTHERWISE) EXCEED THE AMOUNT, IF ANY, PAID BY YOU TO MEDSHOP DISTRIBUTORS FOR ACCESSING THIS WEB SITE OR INSTALLING ANY SOFTWARE APPLICATION ASSOCIATED WITH THIS WEB SITE. OUR MAXIMUM LIABILITY TO YOU IF YOU PURCHASE GOODS FROM US WILL BE EQUAL TO THE PURCHASE PRICE YOU PAY FOR THE GOODS.
THE FOREGOING LIMITATIONS WILL APPLY EVEN IF ANY REMEDY PROVIDED UNDER THESE LEGAL TERMS AND CONDITIONS FAILS OF ITS ESSENTIAL PURPOSE. Some states do not allow the exclusion of liability for consequential damages, so the above limitations may not apply to you in all cases.
INDEMNIFICATION BY USER
You agree to defend, indemnify, and hold harmless Medshop Distributors and its affiliates, parents, subsidiaries, and their respective employees, agents, contractors, officers, directors, successors and assigns from all liabilities, claims, damages and expenses, including without limitation attorneys’ fees and costs, that arise from your use, misuse of this site or use of any software application associated with the use of this Web site.
Medshop Distributors shall have the right immediately to terminate this agreement with you and your use of the Web site if it determines in its sole discretion that you have breached any of these Legal Terms and Conditions or otherwise been engaged in conduct which Medshop Distributors determines in its sole discretion to be unacceptable.
CHOICE OF LAW AND FORUM
These Legal Terms and Conditions shall be governed by and construed in accordance with the laws of the state of New York, without regard to such state’s rules regarding conflicts of laws. By accessing this Web site, you agree that courts located in the Eastern and Southern Districts of New York or in the counties within those federal judicial districts shall have exclusive jurisdiction over all claims and actions arising out of or relating to these Legal Terms and Conditions and/or your use of this site, and you further agree and submit to the exercise of personal jurisdiction of such courts and consent to extra-territorial service of process for the purpose of litigating any such claim or action.
A printed version of these Legal Terms and Conditions and of any notice given in electronic form will be admissible in judicial or administrative proceedings relating to these Legal Terms and Conditions to the same extent and subject to the same conditions as other business documents originally generated and maintained in printed form. For purposes of any dispute, Medshop Distributor’s records shall be conclusive in all respects.
INTEGRATION AND SEVERABILITY
These Legal Terms and Conditions constitute the entire agreement between you and Medshop Distributors with respect to this Web site and supersede all prior or contemporaneous communications and proposals (whether oral, written, or electronic) between you and Medshop Distributors with respect to this site. If any part of these Legal Terms and Conditions is held invalid or unenforceable, that portion shall be construed in a manner consistent with applicable law to reflect, as nearly as possible, the original intentions of the parties, and the remaining portions shall remain in full force and effect.
The Web Site may be accessed from countries other than the United States of America. The Web Site may contain products or references to products that are not available outside of the United States of America. Any such references do not imply that such products will be made available outside the United States of America. We only ship to destinations in the United States of America. We are not responsible for any direct, indirect, punitive, or consequential damages that arise from improper international shipping practices. If you access and use the Web Site outside the United States, you are responsible for complying with your local laws and regulations.
AVAILABILITY. Information that Medshop Distributors publishes in the Web Site may contain references or cross-references to products, programs or services of Medshop Distributors that are not necessarily announced or available in your area. Such references do not mean that Medshop Distributors will announce any of those products, programs or services in your area at any time in the future. You should contact Medshop Distributors for information regarding the products, programs and services that may be available to you, if any.
ELECTRONIC COMMUNICATIONS. When you visit the Web Site, use our service, or send e-mails to us, you are communicating with us electronically and you hereby consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on the Web Site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.
If you have additional questions or comments of any kind, or if you see anything on the Web Site that you think is inappropriate, please let us know by email firstname.lastname@example.org or by sending your comments to:
Medshop Distributors LLC
1416 Ave M, 5th Floor
Brooklyn NY 11230
Attn: Customer Care – Website
Copyright © 2016. Medshop Distributors LLC. All Rights Reserved.
EFFECTIVE AS OF: September 18, 2014