CUSTOMER SERVICE

Our customer service policy is simple: bend over backwards for our customers (we carry back braces for resulting injuries). We work hard to make your medical supply purchases easy, hassle-free, seamless and, we like to think, fun.  We do what we say we will do, when we say we will do it because we know everyone looks for a dependable partner. We constantly update our website to make it as user friendly and easy to shop as possible. You might not know this from our site, but we have over a million products in our catalog (say what?!). Although we add products to our site daily, it’ll take a bit of time to get one million items up here so please reach out to one of our charming sales reps to help you with your medical supply needs.

Our reps are the equivalent of Apple Geniuses when it comes to medical supplies and equipment. Instead of spending your valuable time and energy looking for items or brands that meet your needs and fit your budget, we do the work for you. We make it our business to learn about our brands and even take weekly classes to learn about the latest products (we’re the nerds who love school).

If you create an account with us you can save even more money. You will be able to set automatic reordering, print usage reports, set budgets for your facility(ies), see your inventory list and get random, fun gifts from us. We know nobody’s perfect (even us) so if one of our manufacturers messes up or if something goes wrong, we fix the problem for you right away, you don’t need to deal with annoying holds or transfers.

If you are located in NY or NJ (go Yankees!) you can often get same day shipping. Doctors work hard to reduce wait times for their patients, and we work hard to reduce your wait time. Call us and we will assist you right away, email us and you’ll receive a response within three business hours. When the Doctor is in, Medshop is in and ready to help. Let us show you we’re worth our smelling salts.

If you have any questions, comments or would just like to say hello, call us at 800–844–1245 or email us at customer.service@medshop.com. We also accept fan mail or tips on how we can do better via mail.  Mail can be sent to:

Medshop Distributors LLC
1416 Avenue M, 5th Floor
Brooklyn, NY 11230
Attn: Customer Care


Purchase Orders:

Don't have the cash to pay now? We accept POs from universities, correctional facilities, businesses and reseller clients. Please reach out to sales.department@medshop.com or call 800-844-1245 for approval.

Returns:

At Medshop, nothing is more important to us than providing you with a hassle-free transaction for the items you need. If you are not thrilled with your purchase, you have 30 days to request a return for a full item refund of the purchase price. For orders that received promotional shipping, the actual shipping rate will be deducted from the return. Special order items and items shipped directly from the manufacturer are often subject to restocking fees, the fee depends on the manufacturer. If you are unsure about whether a product return will incur a restocking fee, please email, call or live chat us and we'd be happy to provide that information. Terms and Conditions may apply.  

Right in line with our hassle-free policy, just email your return request to returns.department@medshop.com and one of our helpful reps will instruct you on what you need to do next (you can also check out our very professional sounding Terms and Conditions page for more details).

If you have any questions or issues (or you just want to hear a friendly voice), give us a call at 800-844-1245.


Wholesale and Bulk Order Purchasing:

We think the bigger the better, and some of you may think so too. For bulk orders or wholesale purchases, please email sales.department@medshop.com or call 800-844-1245.


Promotional Codes:

We all love cheap stuff and Medshop tries to give coupons, promotions, free shipping and other whatnots when we can. However, we need to feed our kids and make a buck (even if just a small one) so there is a limit to how much we can discount your order. Therefore, promotions cannot be combined and only one offer can be used per order. Helpful tip: do a little math to see which coupon saves you the most money and use that one on your order. You're welcome.

Worldwide Shipping:

We love everyone and want to be able to help people all over the world, therefore we ship most of our items worldwide. We have customers all over the globe (ever heard of Comoros?) and work hard to meet everyone’s specific requirements.

For more information or to receive a quote, please email sales.department@medshop.com or call 718-337-8510.